PORTRAIT PHOTO SHOOT T&C’S
David Purslow Photography reserves the right to cancel a booking if the Client is not punctual and or they have not adhered to health and safety instructions and or if they are at fault for damaging equipment or Furtiture and or fixtures and fitting within the studio . The Client may be liable to David Purslow Photography for the full cost of the session plus damages and loss of earnings.
- Clients are permitted to cancel a photo booking up until 48 hours prior to the allotted date. If a photo shoot session is cancelled prior to the 48 hour cancellation policy then the client will be offered a refund of the booking fee or the opportunity to reschedule for a later date. Cancelling within 48hrs notice will incur a cancellation fee of £25.00 if the Makeup artist is required and booked, as our Makeup professional is freelance and travels to the studio for our clients.
- Clients may cancel or re-arrange a Boudoir party up until 1 week (7 Days) of the allocated date, cancelling thereafter an agreed fee of the clients deposit will be refunded to the customer at the owners discretion.
- David Purslow Photography works on a no obligation promise that if you do not like the photographs then David Purslow Photography will not charge you nor will you be given any photographs from the session. You simply walk away.
Clients are permitted to cancel a viewing Session up until 48 hours prior to the allotted date. Cancelling within 48hrs notice will incur a cancellation / re booking fee of £25.00. The £25.00 cancellation / re booking fee may be applied to an subsequent order at the desecration of David Purslow Photography
Complaints and Refunds
If the Client is unhappy with a product, or the service provided, then the Client should contact David Purslow Photography with the complaint within 7 days from the receipt of the products detailing any issues. David Purslow Photography will manage the complaint on an individual basis that will not affect the Client’s statutory rights.
David Purslow Photography will determine and authorise refunds on this basis and any refund issued will be returned to the Client in a timely manner. The refund mechanism will be discussed and agreed between the Client and David Purslow Photography but generally the refund will reach the Client via the mechanism the Client used initially.
David Purslow Photography will not be liable for any claims for consequential loses howsoever caused.
In Person Viewings Sales Refunds
For in person viewings the client has a 24 hour cooling off period, after this time David Purslow Photography will carry out works necessary to produce the clients order and proceed with the order. Once orders are deemed completed (in house) and passed to our external suppliers then no refund is offered unless the finished product is deemed faulty or does not match the customer requirements noted on the customer order form. Customers are permitted 7 days from the date of delivery to notify David Purslow Photography of any such claim.
Delivery and Collection of completed works.
We treat each sale on an individual basis and the Client will be notified at the point of sale as to an estimated delivery time following the viewing . We endeavour to keep to a tight schedule making a quick turn-around time. If the Client orders a product that is produced outside of the studio then the average timeframe for receiving the product is approximately 21-28 days.
Unless stated on the customer order form the client is required to collect and inspect their completed order from the studio. Should delivery be offered, the method of delivery will be either by post or by courier (at additional cost).
David Purslow Photography will notify the client once their order is ready for collection from the studio. It may be necessary to schedule an appointment to collect the finished order depending on studio commitments.